QUICK FIXES

Troubleshooting

Common questions in the first weeks — texts, reminders, duplicates — and how to reach support.

"My texts aren't sending yet" New numbers go through carrier registration in the first days — here's what to expect. → "A message showed something like [COMPANY NAME]" A setup value needs attention — tell support and it's a one-minute fix. → "A customer says they didn't get the reminder" A quick checklist — phone number, opt-out status — and then support takes a look. → "The same customer shows up twice" Support runs a cleanup — mention it especially after any big import. → How to reach support (and what to include) Email and phone, plus the two details that get your issue solved fastest. → "A customer got a message they shouldn't have" Send us four things and we can trace it to the exact automation that sent it — usually same day. →